Telecom Expense Management (TEM) initiative usually saves money when using landlines, wireless and other types of telecommunication billing systems. It is quite complicated than it looks. Enterprises that employ TEM strategies agree that it is the best way to cut costs. Telecom auditing process alone is an important process in reducing expenses. There are various elements under TEM that make it a multifaceted process. These elements are very critical to companies with telecommunications systems that desire to have efficiency in operations and productions to realize higher profits.
Bill auditing: This is a key process in telecom auditing. Usually auditors begin with bill auditing when searching for bill errors. Expense errors are very common and can almost not be detected, thus it requires only an expert in the field. Overcharges usually affect the company in general if not corrected.
Industry analyses: When analyzing telecom expense management, the whole network system is looked at. Phone bills including individual phone bills and internet, if any, have to be included in the auditing process. A good auditor will find the best telecom service provider that will meet all needs at once. For instance, some telecommunication service providers today also provide broadband services for their clients. The best telecom experts are those that are well updated with latest rates and agreements from various carriers.
Migration and negotiation is also necessary in the telecom auditing process. If your current telecom service provider is not very effective, then it is time to make changes. Expatriate telecom auditing firms should help you in renegotiation with the carrier over possibilities of changing the existing agreement or migration to another service provider without changing the existing numbers and retaining certain services. Normally, most enterprises prefer doing this because it can reduce costs tremendously.
Usage of tracking is also important when analyzing a firm’s telecommunication expense. It is important to have vast knowledge in the industry especially in client usage. Enterprises that have long distance phoning system have different needs compared to those that use the internet. Detailed tracking units usually detect misuse of employees and other inactive units which contribute a lot to unnecessary expenses.
Customer care services: Most people assume that customer service does not contribute to expenses. However, TEM accounts for wastage of time in invisible costs. Poor customer service is one of the major contributors of invisible costs. Therefore, a company has to employ the most effective TEM strategies to ensure faster customer service including talking to clients and holds.
The other most important element in telecom auditing process is upgrades and procurement. Telecom Expense Management also accounts for hardware systems. It recommends cost effective hardware systems that employ new technology such as use of smart phones and Bluetooth’s. Telecom auditing does not only help in cutting purchasing costs, but also in reducing costs in stocking of goods and resource materials. As a result, the stock in a company will be balanced.
