The customer is key to success within any sector of business, and this is especially true in the telecommunications industry. Profit margins are forever being squeezed, meaning that the cost of finding new customers is on the rise. As new customers enter the telecom business, others leave, making it even more critical to find and retain customers as often as possible. Six Sigma can assist those in the telecom business to focus on the customer while also focusing on streamlining processes and ensuring the business retains as much revenue as it does customers. For after all, customers are the source of revenue for any business or organization.

A particular challenge, exceptional to telecom, is definitely the needed focus around the buyer, which has demands that are quick and always within a state of continual adjust. Telecom can be a service sector, hence the consumers are the principal concentrate, and their … Read the rest